Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those who need their luggage sooner.
What is your return policy for unused products?
We offer a 30-day return policy for all unused products in their original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.
Do Travelpro® products come with a warranty?
Yes, our products are backed by a range of warranties, including our Built For a Lifetime Limited Warranty and our Commercial Use Warranty, covering manufacturing defects in materials and workmanship.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I clean and maintain my luggage?
For soft-sided luggage, use a mild soap and warm water with a soft cloth. For hard-shell cases, we recommend a non-abrasive cleaner. Always air dry your luggage away from direct sunlight.